University of Pittsburgh Health Plan
UPMC Health Plan Questions

UPMC Member Provider Service — 1-888-499-6885

ALL questions from faculty, staff, or doctors regarding the UPMC Health Plan (cards, pharmacy questions, benefit claims, changing a PCP, etc.) should be directed to the UPMC Member Provider Service. When a doctor's office calls to inquire about coverage, the doctor must be specific and ask about the Titusville Campus coverage.

Express Scripts, Inc.®
(provided through UPMC Health Plan)
Express Scripts, Inc. — 1-877-787-6279

Express Scripts, Inc. processes all UPMC Health Plan mail service prescription program. Prescription must be sent in a Express Scripts, Inc. participant profile envelope along with your written prescription. Envelopes can be obtained from the Office of Human Resources, Bennett Davis Hall.

Express Scripts ®
Mail Pharmacy Service
P.O. Box 847
Bensalem, PA 19020-0847

Other Benefit Questions

Office of Human Resources - Benefit Specialists — 1-412-624-8160

A University of Pittsburgh Human Resources Benefits Specialist should be called if you have questions about the overall benefits package provided by the University or about benefits not involving the UPMC Health Plan (such as life insurance, flexible spending account, etc.).

You may also refer to the University of Pittsburgh  Office of Human Resources - Benefits web site.

Change in Family Status

To process a change in family status for benefits purposes (new born, adoption, cancellation of coverage), you must complete a new benefit Enrollment Form as well as a Change in Family Status form. The change will supersede previous benefit information and must be accompanied by supporting documents (birth certificate, marriage certificate, etc.) All forms may be printed from the Office of Human Resources - Benefits web site.

UPMC Advantage Network

This is a small sample of Advantage Network hospitals for Preferred Provider Organization (PPO) plan holders.

  • UPMC Northwest (Seneca/Oil City)
  • UPMC Hamot (Erie)
  • Titusville Area Hospital
  • Meadville Medical Center
  • Corry Memorial Hospital

You may call UPMC Health Plan dedicated line to the University of Pittsburgh at 1-888-499-6885 for questions regarding UPMC Advantage Network, for UPMC Network Facilities, to find a provider, or you can visit to confirm facilities, or locate a participating physician in the UPMC network.