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Office of Student Accounts
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Billing
Billing
When do I receive an eBill? If you have activity on your student account that creates billable items, on or about the 20th of the month you will automatically receive an e-mail that your eBill is available to view and pay in PittPAY. The e-mail will be sent to your official University e-mail account. If you have authorized other payers in PittPAY (such as your parents, a guardian, spouse, or third party sponsor) and they have added an e-mail address in PittPAY, they will receive e-mail notification as well. How do I access my eBill? To access your eBill, you will log into https://my.pitt.edu . Under Communities, you will select Student Services. You will see the link to PittPAY. Authorized Payers should go to http://student-info.pitt.edu . Press the button and log into PittPAY using the user name and password your student has provided to you. Once in PittPAY, select “View Accounts” from the menu on your left. First you will see the up-to-the-minute Student Account Activity Page. Then select "Most Recent eBill” from the list. Where will the e-mail notices be sent? The e-mail will be sent to your official University e-mail account. You should check that account daily for correspondence from various University offices; eBills will be available in PittPAY on or about the 20th of each month. Your University e-mail address consists of your username followed by “@pitt.edu.” I'm not sure what my user ID and/or password is. Help! You need to visit a computing lab on campus (be sure to have your University ID card with you), or call the Help Desk at 412-624-HELP (4357). When you call the Help Desk you will be asked to fax a copy of your University ID and a copy of another form of photo ID, and provide a phone number where you can be reached. The fax number is 412-383-7000. To protect you, you may be asked several questions as well, so the Help Desk is certain they are speaking with you. The UPT computer lab is located in the Haskell Library building. return to top Payments You or your Authorized Payers can pay online, while you are in PittPAY, by either eCheck or credit card. eCheck is a fast and secure method for you to pay your eBills from any checking account without having to mail a check and hoping it arrives by your due date. There is no additional charge to pay by eCheck. The PittPAY vendor will assess a 2.75% fee for providing credit card payment services. To make an eCheck payment using the payment screens, provide your routing and account numbers from the bottom of your check, and the amount you wish to pay. You will receive a receipt documenting the transaction for your records. Press the question mark on the payments page if you need help locating the routing and/or account numbers, and you will see an example to assist you. How do I see my eCheck or credit card payment on my account? Both eCheck and credit card payments will be posted to your student account immediately after you receive the receipt for your payment in PittPAY. You can see the payment on your student account by selecting “View Account” from the PittPAY menu. Your Authorized Users will also be able to view your student account by selecting that menu option. You can also view the payment details by selecting “Transaction History” from the PittPAY menu.
Can I set up a payment
plan? If the due date on your eBill is August 17, December 17, or April 17 and you owe more than $500, you will be offered three installments on the Optional Payment Plan on your eBill. If the due date on your eBill is September 17, January 17, or May 17 and you owe more than $500, you will be offered two installments on the Optional Payment Plan on your eBill. Full details of the payment plan are available on our Payment Options page. Payments must be made on time or the plan will be terminated and the total amount, as well as any late payment fees, will be due immediately. Can I mail my payment? return to top We encourage you to make payment online. While our vendor charges a 2.75% service charge for using MasterCard, Discover, or American Express (our vendor does not accept VISA), you are not charged for making eCheck payments. We accept eCheck payments from any regular checking account provided your bank participates in the Automated Clearinghouse Network (ACH). Checks issued from savings accounts, credit card companies, money market accounts, home equity or other lines of credit cannot be processed as an eCheck. If you wish to make a check payment from one of these accounts, please print your bill and detach and include the remittance form at the bottom of the bill with your payment. Mail the payment to the address indicated on the remittance form.
How can I get information about
my account balance? You can access information about your account through the University website at: https://my.pitt.edu. You may also come to the Office of Student Accounts in Bennett Davis Hall or give us a call.
Who can get
information about my account?
Under the terms of the Family
Educational Rights and Privacy Act (commonly called the Buckley
Amendment) federal law requires that the University release financial
information, including statements, only to the student. If you wish your account information to be available to your
parents or anyone else, a Buckley form must be signed. Account information will be given only to you, the student, if a Buckley form is not signed. In that case, no financial information can be released to anyone else (including parents). How can I authorize others to pay my eBills? You
can authorize individuals (parents, guardians, spouses, or third parties)
to view and pay your eBills by logging onto PittPAY. How do I get a copy of my bill for my employer or sponsor? You will be able to print a copy of your bill from PittPAY. Once logged in, select “View Accounts” from the menu on the left and you will see your current student account activity. Then select “Most recent eBill.” Click on the link that says “Printable Statement.”
I am receiving
funding from an organization to help pay my tuition.
Where should they send the check? The check should be made payable to the “University of Pittsburgh” and mailed to:
University of Pittsburgh
at Titusville
Your name and
ID number should be written on the check.
I just made
some changes that affect what I owe. Should I wait for a new statement? No. A new online eBill is only posted once a month. However, your Student Account Activity page shows current, real time information.. You are responsible for paying the amount due by the due date. If your charges have been changed but you are not sure of the exact amount you now owe, please contact our office or visit the website at https://my.pitt.edu.
When can I get
my refund? When the financial aid applied to your account is more than what is needed to cover tuition and costs, a refund is created. Refund information is sent electronically to our bank. Refund checks are written and mailed to you by the bank. They are sent to the address that you have given the University. You can get your student account refund faster by signing up for Direct Deposit. What is Direct Deposit and why should I use it?
Direct Deposit is having
your refund sent directly to your bank checking account. How do I sign up for Direct Deposit?
Log in to
https://my.pitt.edu with your username
and password Financial Aid
Is there
anything I need to do after I fill out my financial aid
application?
Always check on
the status of your financial aid. Be
sure that you have signed all the necessary papers and that all the
paperwork has gone through the proper channels.
Stay in contact with the Office of Financial Aid.
Why is the
student loan amount smaller than what my award letter says? Bank origination fees reduce the amount of a loan that is applied to your account. The amount shown on the award letter is the amount that was borrowed.
How do I know
when my loan has been processed?
Most student loans
are processed electronically from the lenders to us.
This is the fastest way to receive your funds. If your loan comes electronically, you will be sent a receipt
showing that it has been applied to your account.
Can
work study
money be credited to my account? No. Work study money cannot be deducted from the amount due on your Statement of Account. Work study money is paid monthly to you in a paycheck. If you do not get an on-campus job, that amount of work study money listed on the award letter is not given to you. Work study money is paid as it is earned.
I will be
receiving Veterans benefits. What do I need to do? Students who are veterans must be certified by UPT to be eligible for benefits. Contact the Office of Financial Aid to complete the necessary paperwork. If you are a veteran whose monthly tuition benefit checks are mailed directly to your home address, you must to set up a payment plan at the beginning of the semester for the amount due on your account. Payments must be made on a regular basis from the start of the term.
My
status has
changed from full-time student to part-time student.
What will that affect? Your charges will be reduced, but the financial aid you receive may also change. In some cases part-time students are not eligible for any financial aid. You need to talk to the Office of Financial Aid when any change occurs on your account. Other questions
Where is correspondence sent? Most correspondence is done through e-mail. You should check your University e-mail account daily. Any correspondence that is sent by regular mail will go to the address that you have designated. You can also authorize other people to see your account information online. For more information and instructions, go to the individual account information page.
What is a
service indicator? A service indicator is a restriction on your account that prevents you from registering for another term, adding or dropping a class, requesting transcripts, or receiving grades. Why do I have a
service indicator? You will have a service indicator from our office if there is an unpaid balance on your account. Contact us immediately to settle this matter. The service indicator can also be issued for library fines, parking fines, NSF checks, disciplinary fines, etc.
A service indicator will be released immediately so that you can register when the account is paid in full with guaranteed funds (cash, credit card, money order, certified check, or cashier's check). If payment is made by personal check, the service indicator will not be released for 5 business days and you will not be able to register until then.
Additional
information Please read the information in the Business Affairs section of the Student Handbook online at http://www.upt.pitt.edu.
Click on Student Life and Athletics The page contains detailed information on tuition, fees and charges, payment policies, late fees, refunds, withdrawals, and resignations. You
may also check the other pages of our website for more information.
It is extremely
important to come to our office when notified. |
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