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Billing:
Payments:
Financial Aid:
Other Questions:
What are eBills?
eBills are online student billing statements that display the same information as the traditional paper billing statements, for example: charges for tuition, fees, and housing; credits; and payments. eBills are a new feature of PittPAY, the online billing and payment system that has been available to all students since July 2001. You will be able to download a PDF version of the bill if you wish.
What are the benefits of eBills?
- Convenient access – 24/7 access from any internet connection
- Information is secure and confidential – only you and those you authorize can see your eBills
- If you also pay online, you will see your eCheck or credit card payment on your Student Account after receiving your online receipt
- Access up to 12 months of billing history
- Timely reminders to pay your bill to avoid late charges
- No stamps, post office, or costly snail mail delays
When do I receive an eBill?
If you have activity on your student account that creates billable items, on or about the 20th of the month you will automatically receive an e-mail that your eBill is available to view and pay in PittPAY. The e-mail will be sent to your official University e-mail account. If you have authorized other payers in PittPAY (such as your parents, a guardian, spouse, or third party sponsor) and they have added an e-mail address in PittPAY, they will receive e-mail notification as well.
How do I access my eBill?
To access your eBill, you will log into https://my.pitt.edu. You will select Student Services. You will see the link to PittPAY. Select "Most Recent eBill"
Authorized Payers should go to http://student-info.pitt.edu. Press the button and log into PittPAY using the user name and password your student has provided to you.
Once in PittPAY, select "Most Recent eBill” from the list.
Where will the e-mail notices be sent?
The e-mail will be sent to your official University e-mail account. You should check that account daily for correspondence from various University offices; eBills will be available in PittPAY on or about the 20th of each month. Your University e-mail address consists of your username followed by “@pitt.edu.”
I'm not sure what my user ID and/or password is. Help!
You need to visit a computing lab on campus (be sure to have your University ID card with you), or call the Help Desk at 412-624-HELP (4357). When you call the Help Desk you will be asked to fax a copy of your University ID and a copy of another form of photo ID, and provide a phone number where you can be reached. The fax number is 412-383-7000. To protect you, you may be asked several questions as well, so the Help Desk is certain they are speaking with you. The UPT computer lab is located in the Haskell Library building.
How can I pay my eBill?
You or your Authorized Payers can pay online, while you are in PittPAY, by either eCheck or credit card. eCheck is a fast and secure method for you to pay your eBills from any checking account without having to mail a check and hoping it arrives by your due date. There is no additional charge to pay by eCheck. The PittPAY vendor will assess a 2.75% fee for providing credit card payment services.
To make an eCheck payment using the payment screens, provide your routing and account numbers from the bottom of your check, and the amount you wish to pay. You will receive a receipt documenting the transaction for your records. Press the question mark on the payments page if you need help locating the routing and/or account numbers, and you will see an example to assist you.
You can also call the Office of Student Accounts and make an eCheck payment over the telephone.
Can I mail my payment?
We encourage you to make payment online. Wheras our vendor charges a 2.75% service charge for using MasterCard, Discover, or American Express (our vendor does not accept VISA), you are not charged for making eCheck payments. We accept eCheck payments from any regular checking account provided your bank participates in the Automated Clearinghouse Network (ACH).
Checks issued from savings accounts, credit card companies, money market accounts, home equity or other lines of credit cannot be processed as an eCheck. If you wish to make a check payment from one of these accounts, please print your bill and detach and include the remittance form at the bottom of the bill with your payment. Mail the payment to the address indicated on the remittance form.
How do I see my eCheck or credit card payment on my account?
Both eCheck and credit card payments will be posted to your student account immediately after you receive the receipt for your payment in PittPAY. You can see the payment on your student account by selecting “Student Account Details” from the PittPAY menu. Your Authorized Payers will also be able to view your student account by selecting that menu option. You can also view the payment details by selecting “Transaction History” from the PittPAY menu.
How do I set up a payment plan?
The University offers an optional payment plan either by the term or for the year. The new PittPAY Payment Plan features monthly payments automatically debited from the credit card or bank account you designate. The Plan offers the participant up to twelve installments for an annual plan and six installments for fall or spring plans, depending on the date of enrollment. For more details see our Payment Plan page: http://www.upt.pitt.edu/site/business/ba_sa_pittpay_plan.html
How can I get information about my account balance?
You can access information about your account through the University website at: https://my.pitt.edu. You may also come to the Office of Student Accounts in Bennett Davis Hall or give us a call.
Who can get information about my account?
Under the terms of the Family Educational Rights and Privacy Act (commonly called the Buckley Amendment) federal law requires that the University release financial information, including statements, only to the student. If you wish your account information to be available to your parents or anyone else, a Buckley form must be signed.
Account information will be given only to you, the student, if a Buckley form is not signed. In that case, no financial information can be released to anyone else (including parents).
You may also enroll people as Authorized Payers for your account. This will allow them to access your account information and speak with us. Log into PittPAY > Student Services > Authorize Payers
How can I authorize others to pay my eBills?
You can authorize individuals (parents, guardians, spouses, or third parties) to view and pay your eBills by logging onto PittPAY.
- Click: Student Services
- Click: PittPAY
- Click: Authorize Payers
- Enter information
Follow the instructions on the Authorize Payers page. Be sure to include an e-mail address so your Authorized Payer will receive e-mail notifications of eBill announcements.
How do I get a copy of my eBill for my employer or sponsor?
You will be able to print a copy of your eBill from PittPAY. Once logged in, select “Most recent eBill.” Click on the link that says “Printable Statement.”
I am receiving funding from an organization to help pay my tuition. Where should they send the check?
The check should be made payable to the “University of Pittsburgh” and mailed to:
University of Pittsburgh at Titusville
Office of Student Accounts
504 E. Main Street
P.O. Box 287
Titusville, PA 16354
Your name and ID number should be written on the check. Please let us know if the funding is for one semester or for the full year.
I just made some changes that affect what I owe. Should I wait for a new statement?
No. A new online eBill is only posted once a month. However, your Student Account Details page shows current, real time information.. You are responsible for paying the amount due by the due date. If your charges have been changed but you are not sure of the exact amount you now owe, please contact our office or visit the website at https://my.pitt.edu.
When can I get my refund?
When the financial aid applied to your account is more than what is needed to cover tuition and costs, a refund is created. Refund information is sent electronically to our bank. Refunds are direct deposited to the bank account that you specify through PittPAY. Your refund is then available to you within a few days.
What is Direct Deposit and why should I use it?
Direct Deposit is having your refund sent directly to your bank checking account. Direct Deposit has its advantages:
- Convenience . . . no waiting on the mail or in line to cash or deposit your refund.
- Quick access . . . the funds are generally available within a few days after the date of the refund.
- Security . . . prevents check loss or theft.
How do I sign up for Direct Deposit?
- Log in to https://my.pitt.edu with your username and password
- Click: Student Services
- Click: PittPAY
- Click: Direct Deposit and enter your checking account information
Is there anything I need to do after I fill out my financial aid application?
Always check on the status of your financial aid. Be sure that you have signed all the necessary papers and that all the paperwork has gone through the proper channels. Stay in contact with the Office of Financial Aid.
Why is the student loan amount smaller than what my award letter says?
Loan fees reduce the amount of a loan that is applied to your account. The amount shown on the award letter is the amount that was borrowed.
How do I know when my loan has been processed?
You may check your account online at any time. Log in at my.pitt.edu > Student Services > PittPAY > Student Account Details.
Beginning with the fall term 2010, the University will transition to the William D. Ford Federal Direct Loan Program for Stafford Student Loans and PLUS Loans.
ALL student and parent borrowers must complete a NEW Master Promissory Note and Entrance Counseling for 2010-2011, or your loan funds will not be disbursed to your account.
Can work study money be credited to my account?
No. Work study money cannot be deducted from the amount due on your Statement of Account. Work study money is paid monthly to you in a paycheck. If you do not get an on-campus job, that amount of work study money listed on the award letter is not given to you. Work study money is paid as it is earned.
I will be receiving Veterans benefits. What do I need to do?
Students who are veterans must be certified by UPT to be eligible for benefits. Contact the Office of the Registrar to complete the necessary paperwork.
If you are a veteran whose monthly tuition benefit checks are mailed directly to your home address, you must to set up a payment plan at the beginning of the semester for the amount due on your account. Payments must be made on a regular basis from the start of the term.
My status has changed from full-time student to part-time student. What will that affect?
Your charges will be reduced, but the financial aid you receive may also change. In some cases part-time students are not eligible for any financial aid. You need to talk to the Office of Financial Aid when any change occurs on your account.
How do you contact students?
Correspondence is done through e-mail. You should check your University e-mail account daily. You can also authorize other people to see your account information online. To add an Authorized Payer log in at https://my.pitt.edu > Student Services > PittPAY > Authorize Payers.
A parent or anyone else must be an Authorized Payer for us to discuss your account with them.
What is a service indicator?
A service indicator is a restriction on your account that prevents you from registering for another term, adding or dropping a class, requesting transcripts, or receiving grades.
Why do I have a service indicator?
You will have a service indicator from our office if there is an unpaid balance on your account. Contact us immediately to settle this matter. The service indicator can also be issued for library fines, parking fines, NSF checks, disciplinary fines, etc.
I am going to pay my bill so that I can register for another term. When will the service indicator be removed?
A service indicator will be released immediately so that you can register when the account is paid in full with guaranteed funds (cash, credit card, money order, certified check, or cashier's check).
If payment is made by personal check, the service indicator will not be released for 5 business days and you will not be able to register until then.
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